Field Nation Ticket Requesting Strategies | Video 2 | Make money as a Freelance IT Field Technician

This is video 2 in my Field Nation series where I go into the strategies I use when requesting Field Nation Tickets. I have been on the Field Nation platform since 2010 and this video is to show you how I request the different types of tickets. I do a deep dive into:

  1. Requesting Available Tickets
  2. Accepting Routed Tickets
  3. Making Counter-Offers to request a different date, time, rate of pay, or travel reimbursement

I have been in the freelance IT tech industry since 2000, on Field Nation since 2010, and on Work Market since 2011. Field Tech Academy wants to give you the secrets of 20+ years of experience how you can succeed as an Independent IT Field Tech.

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If you would like to learn more about how to find clients or about being an independent IT field technician, watch our other videos and visit our website for coaching services.

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Video Transcript:

Hello, this is
Michael with Field Tech Academy. In this video, we’re going to be diving a
little deeper into Field Nation, specifically talking about how to request
tickets, accept tickets that are routed, make counter offers, and give you as
much detail as I can on that particular process. This video is part of a series
of videos about Field Nation.I’ve put together
a playlist for you. Be sure to check out that playlist so that you can learn as
much as possible about the Field Nation platform, and how you can capitalize on
it to make money out in the field. Field Nation is simply a platform where buyers
and technicians come together to do service work. A buyer has potentially a
contract with a national company, or they may have sold their services to a
company in your area, but they don’t actually have regular employees

a techniciansthat do the work. They go to platforms like Field Nation to find technicians
like you and I to actually go out and do the work. You might ask, well, why
don’t they just have employees? A lot of these companies are national and they
don’t get enough service calls in one particular area to justify having a full
time employee.And that’s where
Field Nation and you and I come in. We’re on this platform watching for these
tickets to come through so that when a particular buyer has a need in your
area, they’re going to place a ticket on the platform and you’re going to go in
and request it and potentially be assigned the job completed and get paid.Overall, it’s a
pretty simple process. You can get Field Nation’s website by just typing
fieldnation.com. It’ll take you to a login page, and it will take you to a page
that will show you all the available tickets. You can filter what kind of
tickets you actually want to see based on your skill set or your desire. You
can select this dropdown and there are quite a few different types of work that
you can look for.I’ve selected the
things that I can do. Now the top section is all IT network related, technology
related. The lower section goes into areas that are not necessarily IT related.
You know, there’s still things like satellite and copier. I mean, in theory that’s
kind of tech related. But you get into electrical, Hvac, plumbing, carpentry,
merchandizing, secret shopping, these adjustable beds.So there’s a few
other types of things beyond strictly tech type work that you can do on Field
Nation. You can filter by distance. Right now I’ve moved my range out to almost
200 miles just so we can see a variety of calls. You can obviously filter this down
to a shorter distance so that you’re not driving a lot



 



 



 



If you don’t want
to. If you don’t mind driving, then you can actually leave this pretty broad.
And you can look through the dates and the times and everything, and you may
actually be able to put together a route where you can accept jobs and take
jobs at different points along a route and request travel for those jobs and
actually make out pretty well for a day’s worth of work.



 



 



 



Let’s go over the
very basics. The ID is just the Field Nation ticket number. You’ve got a title,
just a very basic description of what the job is. Type of work will kind of
give you a category based on these types of work up here. Company is the buyer
that actually puts the ticket on Field Nation. The location is where the job
is.



 



 



 



The page shows
you what that job pays, and then the schedule will show you the date and time
that that job is set to be done. All of the things related to pay and to date
and time are potentially flexible, and something that you could make a counter
offer on. One of the most important things to note is the pay.



 



 



 



You want to make
sure that you’re requesting jobs that are within the pay rate that you want to
do. We’re here to make money. We’re here to make a living. So I’m sure the
first thing you want to know about is how does the pay work? Field Nation has
three styles of pay that are available. Keep in mind that Field Nation does not
set any of the terms.



 



 



 



All of the terms
are set by the buyer. Field Nation is just there to be a referee and a
facilitator. All the decisions are made by the buyer. And you, as an
independent contractor, you have control. You can choose not to take a job. You
can choose to request a job. It’s all up to you what you do and it’s up to the
buyer.



 



 



 



What they offer
and what they accept. The first type of pay is hourly rate, just like it
sounds. A buyer is going to pay you an hourly rate to go out and do a service
call. And then of course, you can see there’s several hourly rate jobs, like
for hours at $60 an hour. And here’s one for 40 hours, which is a lot of hours,
but it only pays $24 an hour.



 



 



 



So you’re giving
a trade off for the amount of hours that you’re getting. Second, type of rate
that you’re going to see most commonly is a flat rate. The buyer is going to
offer you a flat rate of $50 or $150, or $500 to go out and do a specific task.
Jobs at a flat rates have very defined scopes of work, so you know you’re not
going to get out there and get trapped doing a bunch of extra things for the
rate that you’re accepting.



 



 



 



Flat rates are
nice because you’re going to make whatever the job is set to pay. Even if you
do it in half the time or a quarter of the time, as long as you do what the
client has asked to be done and in the parameters they’ve put in that ticket,
you’re going to get paid that amount. There’s many times I’ve gone out and been
paid for $250 for an hour’s worth of work.



 



 



 



Your speed, your
experience can really set you apart where you can make more money on flat rate
jobs. Flat rate jobs are also flexible to a point. If there are delays, or if
there are things that change the scope of work, many buyers will work with you
and increase the flat rate to cover additional time. So don’t think about flat
rates as a hard line number.



 



 



 



Here’s an example
of a flat rate ticket. This one pays $225. It’s up to you to go read through
that ticket and to see what that work entails, so that you can decide where the
$225 is a fair rate for the amount of hours that it’s going to take. The third type
of pay rate you’re going to see on Field Nation is called a blended rate.



 



 



 



A blended rate
means that they are going to pay you a set amount for the first block of time
that they’ve assigned. And then if the call goes beyond that first block of
hours, they’re going to pay you hourly for every hour after that. Here’s an
example of a blended rate job. The first two hours pay $110, and then they will
pay you an additional third hour at $50 an hour.



 



 



 



So there’s a
slight drop off in the equivalent hourly rate. This job pays five hours minimum
for $300. And then if it goes beyond five hours and they’re going to pay you
$50 an hour. Now let’s get into the actual requesting of tickets. And next
we’ll talk about making counter offers. Let’s say that you wanted to look at
this ticket and see if it’s something that you wanted to accept.



 



 



 



It’s four hours
and $65 an hour. Keep in mind you’re never going to see the exact address until
the job is assigned to you. Here you’re going to see the date range for the job
and the time range for the job. This one is a pretty broad range. Usually the range
that you’re given, the timeframe that you’re given is going to be on the same
day.



 



 



 



It would
typically say, you know, 5/10 to 5/10 from 8 to 1. In this case they’ve got a
bigger range for the date. Jobs like this is really nice because if you’re
doing a lot of work and you’ve only got gaps at certain points, then you might
be able to shoehorn this job in between other jobs. The Field Nation site is
typically divided by two thirds and one third.



 



 



 



The two thirds
section here, from left to right, is generally going to be all the specific
details about the job, and each buyer will have different wording on their
jobs, and they’ll have different explanations. They’ll have different files,
they’ll have different fields. Field Nation is a very flexible platform, so
it’s up to you to really read through each of these jobs to understand what the
buyer’s requirements are, because every buyer’s requirements are going to be
different.



 



 



 



What kind of
deliverables do you have to turn in? You know what kind of paperwork, what kind
of photos? What phone calls do you have to make? It’s very important to read
through this section to look at all the requirements in the explanation about
the job. A lot of these things are generic in their templates. In this case,
there is a service description which you can read through.



 



 



 



There’s specifics
here. There’s usually a task section which we see here. There can be two three
tasks. There can be 20 or 30 tasks. Again it’s all up to the buyer. Sometimes
they can have custom fields where they put a line item in and ask you a specific
question that you have to answer before you can close the ticket.



 



 



 



There will be a
time log when you check in and check out of the job, and then there will be a
shipment section to show if there’s any parts that have been shipped out to the
site or shipped to you. The right hand third is really your pay. Your labor
estimate, your fee estimate what you might get paid.



 



 



 



The scheduling
again repeated from the top. It’s the same over here. A little map to kind of
show you generally speaking, where this job is. This is an hourly job. As you
can see it’s going to pay $65 an hour. It is a four hour cap on it. Then it’s
pre-approved. I always view that number as a pre-approved number.



 



 



 



As long as you
are done with that job in four hours or less. You don’t have to ask for extra
money. You just close it for the time you worked and you’re done. There are
going to be fees on every service call that you do. It is a part of the
platform. I see guys whine and complain about it and bad mouth Field Nation for
having fees.



 



 



 



I’d rather have
90% of something than 100% of nothing. You can choose not to do work on Field
Nation and you won’t pay any fees, and you also won’t make any money. So we’ve
looked through the ticket, we’ve looked at the pay. We looked at the date and
the time. We’ve looked at the skill set, we looked at everything.



 



 



 



We’re like, okay,
I do want to request this job. You’re going to go over and you’re going to hit
request. This tells you if the buyer has certain requirements that you don’t
currently have on your profile. They’re asking that you have a windows laptop
with TeamViewer installed. If you see this missing, Field Nation gives you the
option to right now, in this moment, add this to your equipment profile.



 



 



 



Now I meet all of
the buyer’s requirements. I could request the job without that, but this is a
great opportunity for me to fulfill that requirement for this buyer and for
other buyers in the future. That item now is added to my profile in my tools
list and my equipment list. Now I’m ready to request it. I’m going to hit
request.



 



 



 



Now you’re going
to have a pop up that’s going to show what date and time you’re going to
propose to do the job. You can simply request without a start time. And then
you and the buyer can negotiate the start time later. If you know your schedule
already and you know, okay, between the 10th and the 12th, I only have the 11th
available and I only have an 8 a.m. available where I’ve got a four hour block.



 



 



 



Then you need to
go in and actually say, okay, I’m available on the 11th, I’m available for an
8am start time and you can set an expiration on this. So if you don’t want to
just leave this open ended, you can set an expiration. And you could say, you
know, a couple hours 12 hours, whatever. And if they don’t take your offer,
then it will expire.



 



 



 



If you’re sure
that all your parameters are right, then you’ll hit set and request. Now, if we
go back to our main page, you will see that there is a requested section and
this ticket that I just requested is now showing up in this list. Let’s say
that I looked at it again and I was like, oh man, I actually have something
during that time or I don’t want to drive that far.



 



 



 



You can actually
withdraw your request. Up here at the top right is withdraw request. We’re
going to withdraw it. Now I could go back in and I could request it again if I
changed my mind. If you wanted to go to the trouble of saying that you’re not
interested in the job, you can actually select this button to say, not
interested, and you will stop getting notifications about this job. 99% of the
time



 



 



 



I don’t go to the
trouble, I just look at what’s available if I want it or requested if I don’t
want it, I ignore it. Tickets come in and out of the Field Nation platform so
quickly, within minutes or hours, maybe a day or so. If you’re lucky, there’s
really no need to go into every single ticket that you don’t want and say that
you’re not interested.



 



 



 



The only time I
would select not interested is if you have a ticket that is maybe a lower pay
rate and the buyer’s having trouble finding somebody to do it, and they send
out repeated requests and pings, that might be a situation where you would
actually go in and mark “Not interested” so they won’t keep pinging you for
this job that you don’t want anything to do with.



 



 



 



Otherwise, just
ignore the job if you don’t want it. The second way to request tickets is to
make counter offers. You might see a ticket that is routed at a rate that you
don’t really want to take. Let’s say that $65 an hour is not your minimum rate,
or this job is in Fayetteville, Arkansas. And from where I’m at, that’s a two
hour drive.



 



 



 



I don’t really
want to do this job unless I can be compensated for that time. You can make any
kind of counter offer that you want. It’s up to the buyer whether they take it
every tech has their own parameters and their own limits of what they will do
and what they will not do. Let’s say a buyer sends out a service ticket that
needs to be done today within like four hours.



 



 



 



In the tech
industry, it is common practice that a two hour or a four hour response window
always pays a higher rate. My typical thought in that situation is at least one
and a half times, if not two times, whatever the normal rate is. Some buyers
understand this already and they will send the ticket out initially with a
higher rate because it is a 2 or 4 hour response window.



 



 



 



If I get an offer
for a job that needs to be done within 2 or 4 hours, then I’m going to
generally make an offer for a minimum of $100 an hour. Let’s say that we wanted
to make a counteroffer on this. We’re going to select Counter Offer, and we
have the option to make a counter offer on pay on the date and the time on any
expenses that we know ahead of time that we might need to do.



 



 



 



Let’s say that we
wanted to offer them a $100 an hour. Let’s say that they’ve got the range as
the 10th to the 12th. Let’s say that I’m only available on the ninth. I’m going
to make him a counter offer for that, even though it’s not their range. They might
take my counter offer for an earlier date and go to schedule, and I can change
this from a range to an exact date and time.



 



 



 



And I could say,
okay, I’m available on the ninth and I’m available at 8 a.m.. Then let’s say
you may anticipate certain expenses or you want to be reimbursed for travel.
Your expenses hit add expense, and this variety of things. For me, honestly, a
lot of the things you’re not going to know up front, like I’m not going to know
upfront exactly how much material I’m going to be using on a job.



 



 



 



99% of the buyers
out there are going to reimburse you if you install cable or jacks or wall
plates. That doesn’t need to be negotiated upfront. Things that I look at
upfront are if I know that there’s a distance where I need to be compensated
for my time traveling to a site that’s further away, maybe for tolls. That’s
about all I’m going to request on the counter offer.



 



 



 



Let’s say that it
is a four hour round trip, two hours out there, two hours back, and I want to
make the equivalent of $50 an hour. So that’s 50 times four is 200. So I’m
going to say as a description, I’m going to say travel. And then I’m going to
say $200. And you can do travel however you want.



 



 



 



Again you can
make any offer you want whether or not the buyer takes it. That’s debatable.
There are a lot of buyers that don’t want to pay travel, and they’ll give you
grief about requesting travel. Let’s say that I was going to be on the road two
hours out there and two hours back. That’s four hours. If I was to stay in
town, I could theoretically do work in those four hours and make $50, $60, $75
an hour and is the buyer is not okay with that, and they don’t want to accept
it, and they call you to try to negotiate it, then it’s up to you.



 



 



 



You can decline
it. Our time is worth money. It’s required that you put a response in. I
generally will just say, this is my rate plus distance. Again, with a counter
offer, you can set an expiration date. That way you know that this counteroffer
is not sitting out there indefinitely. If everything looks good to you and
you’re ready to submit your counteroffer, then you’re going to hit submit.



 



 



 



The tickets that
are under the available tab are routed out to the majority of the techs in the
area. The buyers can set some parameters on those and say, okay, we only want
to offer it to techs that have a three star rating or above, have certain
pieces of equipment, have a drug screening of a background screening. They can
set some parameters, but generally speaking, the available tab is going to show
you the most tickets.



 



 



 



The way the
available works is you go in and you make a request. You say, I would like to
do this job, and you and ten other techs do the same thing. The buyer is then
going to look at all the requests, and they’re going to look at profiles, and
ratings history, and other factors to determine who they’re going to assign the
job to you.



 



 



 



Once you have
established a relationship with the client, many times they will choose you
over other techs because they know you. They know your quality of work. It’s
important to do good work for buyers so that you can get repeat business from
the next type of jobs that you can see and accept are called routed tickets.



 



 



 



Routed tickets
are a little different in the way they’re accepted. If you go into a routed
ticket, there’s going to be a button to accept it. And if you click that button
that ticket is yours immediately. With routed tickets just like available
tickets, you can still make counter offers. If you like the rate on the job,
you can jump into it and just accept it and it’s yours.



 



 



 



If you don’t like
the parameters, the pay, the time, you can make a counteroffer just like you
would for a normal available ticket. Available tickets. In this mileage range,
there are 65 of those. There are only 11 tickets that have been routed. Most
buyers use the available style. Buyers that use routed style tickets are
generally going to drill down and set harder parameters.



 



 



 



They may only
route tickets to ten particular technicians and give them first crack at it,
and if they don’t accept it within two hours, then they may reroute the ticket
out to everybody because they need somebody to do it. They may have a preferred
network of technicians, so they’re only going to route it to those specific
techs first and give them first dibs.



 



 



 



If you see a
ticket in the routed that you like, you need to get into it and you need to
accept it quickly. Again, another tech could get into that ticket, accept it,
and that tickets gone. Let me show you the difference of how a routed ticket
looks. Not a lot different. It’s really just about how you accept it.



 



 



 



This ticket has
been routed in is available for tomorrow. It’s a decent rate. It’s a minimum of
$100 to show up. So if you get the job done in 20 minutes, you’re still going
to get paid $100. You know for sure it’s $100 for accepting the job. And then
if it goes beyond two hours, you’re going to get paid $50 an hour.



 



 



 



If you wanted
this job, you would simply come up and hit accept. As soon as you hit accept,
the call is yours. So you need to make sure before you hit accept. That is a
job that you can do, just like on the available tickets, there is a counter
offer. Counter offers are not as likely to stick around on a routed ticket
because in most cases, somebody is going to jump into this ticket and take it
as it is.



 



 



 



You never know
when a buyer might be willing to pay a little more for you to go out and do
that job. If you’ve made a counteroffer, it’s going to show up under the
counter offer tab. If you’ve requested a job, a normal available job, it’s
going to show up under the requested tab. These first four tabs are really
about the stage of the ticket before it is assigned to you.



 



 



 



The Field Nation
platform is very fluid. There are tickets coming into and being assigned to
technicians all the time. If you were to look at this view two hours from now,
instead of there being 65 tickets available, there might be 55 tickets
available, and certain ones of these will have been assigned to people. The 11
routed tickets will go up and down throughout the day.



 



 



 



On weekdays,
you’re going to see a lot of notifications coming through saying job available,
job available, and those jobs are going to be assigned very quickly. So I just
wanted you to understand that what we’re looking at right now is just a
snapshot of this moment. Now, I hope this video helped you understand the
requesting process of Field Nation tickets.



 



 



 



My next video in
this playlist is going to be talking about the tickets once they have been
assigned to you, what are they going to look like? What other requirements are
you going to have? What kind of things do you need to do to make sure that you
do a good job, so you get good ratings and what things are important at that
accepted stage.



 



 



 



If you got value
out of this video, please smash that like button and subscribe to my channel so
you can see all the other videos that I have about being an independent field
tech. Field Tech Academy is about teaching you how to succeed as a field tech, giving
you tips and tricks. I’m showing you example service calls that I ran and teach
you about all of these platforms and processes so that you can be a better tech
and increase your income.



 



 



 



Let’s get you out
there making money in the field.



 



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