CloudWork Pro Intro Part 2 | Field Nation Alternative | Work Market Alternative | Freelance IT Work

The most common question I hear people ask is, “Are there other sites like Field Nation or are there other sites like WorkMarket where I can get additional work?” Yes! but most techs won’t tell you about them because they don’t want you competing with them in the marketplace. I’m revealing the secrets!

This video is part two of an interview with Chelsey Mueller, the Technician Recruiting Manager for CloudWork Pro. CloudWork Pro is a platform/marketplace like Field Nation where clients and technicians can come together to perform IT Field Work. CloudWork Pro has some distinct differences we discuss in this interview. We also spoke about the background of CloudWork Pro, their CEO Mike Mudd, and their overall philosophy towards the gig economy and marketplace technical work.

Join CloudWork Pro as a tech or a client:
https://app.cloudworkpro.com/sign-up

Follow CloudWork Pro on YouTube:
www.youtube.com/@cloudworkpro5688

Connect on Linked In:
https://www.linkedin.com/company/cloudwork-pro/

Chelsey Mueller
Tech Recruiting Manager
CLOUDWORK|PRO
Your On-Demand Workforce™
chelsey.mueller@cloudworkpro.com
Call/Text: ‪(541) 241-6410‬
Web: cloudworkpro.com
Address: 750 NW Charbonneau St. #201, Bend, OR 97703

I have been in the freelance IT tech industry since 2000, on Field Nation since 2010, and on Work Market since 2011. Field Tech Academy wants to give you the secrets of 20+ years of experience how you can succeed as an Independent IT Field Tech.

Subscribe to Field Tech Academy’s YouTube Channel: https://youtube.com/@fieldtechacademy

If you would like to learn more about how to find clients or about being an independent IT field technician, watch our other videos and visit our website for coaching services. www.fieldtechacademy.com

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Video Transcript:

00:00:00:04 – 00:00:00:44
Have you heard

00:00:00:44 – 00:00:04:51
of Cloud Work Pro as a technician platform
and you’re curious whether it is

00:00:04:51 – 00:00:08:22
something that you want to join
and to try to get work through?

00:00:08:26 – 00:00:11:31
This is video two of an interview
I did with Chelsey Mueller,

00:00:11:31 – 00:00:12:49
their tech recruiting manager.

00:00:12:49 – 00:00:13:22
In this video,

00:00:13:22 – 00:00:17:08
we’re going to be talking more in-depth
about Cloud Work Pro as a company;

00:00:17:08 – 00:00:20:48
Their history, their CEO,
and where they stand in the marketplace

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trying to compete with companies
like Field Nation and Work Market.

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I love the idea of having another company

00:00:26:16 – 00:00:30:03
out there competing as a platform
to provide work for technicians.

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Let’s get into it.

00:00:38:07 – 00:00:38:58
Chelsey, welcome.

00:00:38:58 – 00:00:40:28
Thank you very much for having me.

00:00:40:28 – 00:00:44:20
So, Chelsey, what would you say right now
in terms of numbers?

00:00:44:20 – 00:00:47:18
How many technicians
do you guys have on the platform

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and how many clients do
you have on the platform?

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Where are we standing now?

00:00:50:34 – 00:00:52:51
I know you guys have been in business out
for one a couple of years.

00:00:52:51 – 00:00:54:39
We’re almost two years old.

00:00:54:39 – 00:00:58:22
We are just shy of a thousand vetted
technicians that have gone

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through our trusted technician program
and are active in the marketplace.

00:01:03:14 – 00:01:05:08
And now our goal for that,

00:01:05:08 – 00:01:08:52
like I said earlier,
we are laser focused on quality

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rather than quantity when it comes
to technicians on Cloud Work Pro

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so our tech pool will most likely never be
as large as other on demand marketplaces.

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But that’s the way that we like it,

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because when clients contract
with technicians through Cloud Work Pro,

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they know exactly what they are
receiving,

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whether that’s on the job site
or in their communication.

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So that is always going to be a vetted
and dedicated technician

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who will represent them professionally.

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I like that approach.

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You know, there’s always a place
for the Wal-Marts of the world

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and then there’s always a place for
a higher level, a higher quality service.

00:01:44:16 – 00:01:47:12
So what would you say right
now, your monthly average

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volume is for tickets around the country
or I guess we should say

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include Canada as well? Yeah.

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So we’re cautious

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about sharing specific numbers
to maintain our competitive advantage.

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However, it is safe to say

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that our monthly ticket volume
is on a significant upward trend.

00:02:02:13 – 00:02:06:15
So that’s reflecting the growth, and trust,
and expansion of our client base.

00:02:06:20 – 00:02:09:20
While we’re just getting started,
the increase in work orders

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is a strong indicator of our platform’s

00:02:11:27 – 00:02:12:41
growing success.

00:02:12:41 – 00:02:13:08
Excellent.

00:02:13:08 – 00:02:17:47
Chelsey, I’ve heard that Cloud Work Pro
is associated with Tech Link in some way.

00:02:17:47 – 00:02:19:38
Can you kind of explain
that relationship

00:02:19:38 – 00:02:23:52
and what the need was for a Cloud Work
Pro app?

00:02:23:52 – 00:02:29:16
So Mike Mudd, the CEO and founder of Cloud Work
Pro, is also the owner of Tech Link Services.

00:02:29:21 – 00:02:32:54
So he brings a lot of experience
and knowledge of what it takes

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for an I.T service
installation company to be successful

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and he’s able to apply that knowledge
to Cloud Work Pro.

00:02:40:29 – 00:02:43:33
You may be asking like
why would we have another company?

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Well, Cloud Work Pro focuses on the self
service marketplace model

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where clients and on demand technicians
can meet and conduct business.

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So in comparison,
Tech Link is a full service model

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where Tech Link’s project managers
oversee work orders

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and they manage the network of technicians
on the client’s behalf.

00:03:01:48 – 00:03:05:47
So both companies serve different needs,
so it’s best to keep them separate.

00:03:05:53 – 00:03:11:12
And we really focus on what we do
for the clients and for the technicians.

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That makes sense to me.

00:03:12:14 – 00:03:16:35
CEO is Mike Mudd and he’s got experience
of, what, 17 years in this industry?

00:03:16:46 – 00:03:19:11
Yeah, since the early 2000’s.

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Cloud Work Pro was like the brainchild of Mike Mudd.

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So with his experience in the space,
he actually identified

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two problems with the current status
of on demand marketplaces.

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One was the

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randomness of the quality of techs
that are found on other marketplaces,

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Seeing that, you know, just about anyone
can join and go after skilled work orders.

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He also heard those client rumblings
about this.

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And he knew that he could do better.

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So secondly, the lack of modernization
when it came to streamlining

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work order management and communication
between clients and technicians.

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So with modern software,
he knew that this could be remedied.

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In 2021, he
started to work to solve these problems

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by developing a new revolutionary
on demand I.T. service marketplace.

00:04:00:32 – 00:04:03:54
So in the middle of 2022, Cloud Work Pro
was officially launched.

00:04:04:05 – 00:04:09:29
So on your platform, I as a company
would like to be able to manage my account

00:04:09:29 – 00:04:13:09
and do things from a web based portal
rather than just an app.

00:04:13:10 – 00:04:16:09
Do you allow both sides of that,
or is it strictly app based?

00:04:16:09 – 00:04:16:55
Great question.

00:04:16:55 – 00:04:21:43
As of right now, our technicians can only
use the mobile version of our app.

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However, we are developing it

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so that the technicians
can use the web version as well.

00:04:27:38 – 00:04:29:53
So very soon we’ll have that available.

00:04:29:53 – 00:04:30:36
I think that’ll be great.

00:04:30:36 – 00:04:34:28
So even right now,
so if I as a company have my own sub-techs,

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if I’m managing things
I’m going to be having at the moment,

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I will have to use the app
based version of it.

00:04:40:03 – 00:04:40:45
Right now

00:04:40:45 – 00:04:44:30
that is the case I…the account
owner would pop into the mobile app.

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They would see the technician
that is there on site

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and they can manage that work order
right there from their mobile device.

00:04:49:57 – 00:04:53:35
Our software is very intuitive
so it’s very easy to use.

00:04:53:40 – 00:04:56:45
But yes you are going to be holding
a mobile device at this time.

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I think that would be
a great addition to it.

00:04:58:41 – 00:05:02:33
And you know, Michael, we are open
to technician feedback as well as client

00:05:02:33 – 00:05:05:47
feedback, and we’re always producing
these enhancements.

00:05:05:47 – 00:05:10:10
We had some enhancements come out earlier
this week and about a month ago

00:05:10:10 – 00:05:14:18
we had a large set of enhancements
and all of that was based on client

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and technician feedback.

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So very simply,
a technician reached out and said,

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You know what is really convenient?

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Uploading one photo at a time.

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Is there any way that I would be able
to bulk upload photos?

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And we’re like, Yes, we can do that.

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So now you can bulk
upload photos on Cloud Work Pro’s app.

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So you know, just feedback
like that, we’re happy to incorporate it.

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That makes sense for a technician.

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If it makes sense for the client,
it makes sense for our business.

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We’re happy to develop that.
I’m glad to hear that.

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It’s nice to know that you guys

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are still working on developing
and shaping this around.

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Technician Need

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and client need. Something I’ve always
thought would be really amazing

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and I thought might set a company apart
from a place like Field Nation and Work

00:05:55:42 – 00:06:00:39
Market would be for Cloud Work Pro
or another company to actually allow

00:06:00:44 – 00:06:05:23
a technician company to manage their own
work orders in your app.

00:06:05:23 – 00:06:08:28
Because right now, for example,
I’m using things like Zoho

00:06:08:28 – 00:06:12:12
Creator and Google Sheets
and all these different things…

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for tickets that we generate
or we receive from other platforms

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or other direct clients.

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You know, we have to somehow track
all of that work in one common place,

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even though we’re getting them

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from all these different platforms,
all these are clients.

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So I’ve always thought it would be
something that would set a company apart

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to have their software allow, at least
if nothing else, for tracking purposes

00:06:33:38 – 00:06:37:30
to be able to put all of your tickets in
to have them flow through a process.

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And if there wasn’t a massive fee
for something like that,

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I would think you would attract
a lot of technicians to that.

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And because then they can know, okay,

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I got a one place to manage
all of my work.

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Our technicians can manage their
their own work orders through the Cloud

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Work Pro platform.

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They would just create an account

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on the client side and
they can upload their own technicians.

00:06:58:25 – 00:07:01:23
Some of our clients
will have their own technicians

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and then they’ll also use additional
Cloud Work Pro technicians for, you know,

00:07:05:33 – 00:07:08:31
either as helpers
or if they have something

00:07:08:31 – 00:07:13:21
that is out of state, for example,
and they need that job taken care of.

00:07:13:36 – 00:07:15:26
Well, I’m excited to hear about that.

00:07:15:26 – 00:07:18:41
Well, Chelsey, I want to thank you
for coming on the Field Tech Academy

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YouTube channel
and speaking with us today.

00:07:21:00 – 00:07:22:39
I think this will help
a lot of technicians

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to understand your platform better.

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And I hope it helps bring you new
technicians and maybe even new clients.

00:07:28:03 – 00:07:31:41
I’m always happy to see somebody
competing in this marketplace.

00:07:31:41 – 00:07:37:26
I think the idea of your quality control
is amazing and I really wish you the best.

00:07:37:33 – 00:07:39:00
Thank you so much for having me.

00:07:39:00 – 00:07:43:32
I’m very happy to be here
and if technicians have any questions,

00:07:43:35 – 00:07:45:50
the clients have any questions,
they’re welcome to reach out.

00:07:45:50 – 00:07:49:43
Again, our support information
is on our website, and then I really hope

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to see all of those qualified technicians
up on our platform soon.

00:07:53:48 – 00:07:54:55
I will also include

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all the information from Chelsey
in the description of this video.

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You can link directly to it.

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If you got value from what I’ve shared,
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00:08:02:58 – 00:08:03:55
Subscribe to the channel.

00:08:03:55 – 00:08:07:04
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00:08:07:04 – 00:08:10:50
little tips and tricks on
how to make money as a freelance IT tech.

00:08:10:50 – 00:08:13:46
As always, I want to get you out
in the field making money.

00:08:13:46 – 00:08:14:49
I’ll see you in the next video.

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