The most common question I hear people ask is, “Are there other companies like Field Nation or are there other sites like WorkMarket where I can get additional work?” Yes! but most techs won’t tell you about them because they don’t want you competing with them in the marketplace. I’m revealing the secrets!
In this video, I interview Chelsey Mueller, the Technician Recruiting Manager for CloudWork Pro. CloudWork Pro is a platform/marketplace like Field Nation where clients and technicians can come together to perform IT Field Work. CloudWork Pro has some distinct differences we discuss in this interview.
Join CloudWork Pro!
Sign up to be a tech or client: https://app.cloudworkpro.com/sign-up
Chelsey Mueller
Tech Recruiting Manager
CLOUDWORK|PRO Your On-Demand Workforce™
chelsey.mueller@cloudworkpro.com
Call/Text: (541) 241-6410
Web: cloudworkpro.com
Address: 750 NW Charbonneau St. #201, Bend, OR 97703
YouTube: www.youtube.com/@cloudworkpro5688
I have with Field Nation alternative clients in the freelance IT tech industry since 2000, on Field Nation since 2010, and on Work Market since 2011. Field Tech Academy wants to give you the secrets of 20+ years of experience how you can succeed as an Independent IT Field Tech.
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If you would like to learn more about how to find clients or about being an independent IT field technician, watch our other videos and visit our website for coaching services. www.fieldtechacademy.com
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Video Transcript:
Are you looking for alternatives
to Field Nation and WorkMarket?
I had been hearing some people talking
about a platform called Cloud Work Pro.
I was able to speak with Chelsey Mueller,
their tech recruiting manager.
I have a playlist where I will post
all the videos from this interview.
I’m going to break it down into three
different videos
to kind of focus on different things.
This video today is going to be kind of
an introduction for you.
Second video is going to be more nuts
and bolts about the platform
and about their history.
And then the third video
is going to be going
into more detailed questions,
more advanced subjects.
I have a playlist set up for Cloud Work
Pro, just like I have a playlist set
up for Field Nation and I have a separate
playlist set up for Work Market.
And I try to organize my YouTube channel
to make it easy to get the information
that you need.
Let’s get into part one of the interview.
Hi this is Michael with Field Tech Academy
and in today’s video I’m excited to bring on
Chelsey Mueller with Cloud Work Pro.
She is their Tech Recruiting Manager.
Chelsey, welcome!
Thank you very much for having me.
On your platform,
is it similar to Field Nation, in that,
a completely independent company
can join the platform
and create their own tickets
and route them out to technicians?
Yes, that’s correct.
They are all part of our vetted,
trusted technician program.
So all of our trusted
technicians are eligible for completing
those work orders for our clients.
So you guys have a vetting process.
You’re trying to avoid techs that would
be called pizza techs or trunk slammers?
We are laser focused
on having the best of the best technicians
and so we have a thorough vetting process.
All of our trusted
technicians will complete a profile.
They’re going to provide their own insurance.
They’re also going to complete
a background check and an interview.
So we know
when we are looking at their profile,
we’re looking at the types of work
that they perform.
We’re looking at the quality of work
that they produce
through the photos that they
that they send to us.
And clients are also able
to take a look at that.
So when your reviewing
your technicians and you’re vetting them,
what places are you looking at
to see their past work experience?
Are you looking at their Field Nation
profiles, WorkMarket
profiles, things like that,
or are you just relying on the photos
they send you?
Or how do you guys approach
that? Great question.
So we are looking at technicians.
You know,
I’ll take a look at their website
if they have one
I may check out their LinkedIn profile
if they have one.
We’re going to take a look
at the quality of work that they have
shown us through their pictures.
So when I’m looking at pictures,
I want to see well managed cables,
nice straight one, because I’m not looking
for gaping holes in the walls.
I’m not looking for their tool bag to be
dumped out in front of the equipment.
I’m looking for everything to be nice
and neat because if they, you know,
it’s pretty simple for them
to pull a picture from their phone
of a past work experience
where they did a great job.
That’s what we are expecting.
But also we’re going to have
a conversation with that technician.
I’ll ask them about, you know, some recent
jobs that they completed in the field.
My expectation would be that that
that conversation would flow
pretty seamlessly, that they’ll be able
to tell me, Yeah, this morning
I was out at retail chain
doing a point of sale swap.
They can talk me through that.
Seems like that may be kind of a time
consuming process.
You know,
I kind of think in terms of scaling
and as you guys grow, do you anticipate
that that will be a problem in as you grow
and get larger to still be able to vet
technicians to that level of thoroughness?
That’s a great question.
Our quality is unwavering.
So we we use the technology
that we’ve built into our platform to help
scan through the different profiles
so our system can read
through these profiles pretty easily.
So, you know, it’s
just a matter of the ones that are
flagged by our system that we need to do
a manual check of doing that.
But we’re also improving those systems
from the inside
frequently
as well as the user interface as well.
So within Cloud Work Pro,
all of our technicians
and our clients are using our app
so it’s very intuitive.
For technicians it’s very user friendly.
And when you’ve been out in the field
and you want to know step by step
what the customer is expecting.
So we have a step one, step two,
step three.
All of this is happening in real time.
So the client, the client is able to see
what the technician has completed.
The technician is able to mark those off
and communicate with the client
very easily as well.
it’s always nice from a technician
perspective to have clear expectations.
You know, seeing a work order
that says network troubleshooting
and that’s literally all there
is, is always nerve racking
because you don’t know
what you’re getting into.
So I like that concept of having specific
checklists, specific deliverables,
to know to have more of a description of,
okay, the network is down, but you know,
switch one
is not communicating on these ports.
You know, something more specific.
So I like that concept, within our app,
we have an instant message feature.
So the clients and technician
are able to communicate directly.
We also have a contact box
so the technician knows
who to contact about which issue.
And then some of our clients
even have a video chat feature
so the technician can show the clients
exactly what they’re looking at.
We expect true professionals on both sides.
So our clients are the best of the best
and they know that they are getting
trusted technicians.
And our technicians know
that the clients are going to be thorough
with their work orders,
and they’re very clear
with their expectations.
I like the fact that you are seeking
professionalism
on both sides
because obviously it’s a two way street.
You’ve got to have a professional tech
and you need to have a professional client
to work with to really
have a good balance.
And I love the video chat feature.
That’s really interesting
because I’ve supported my own employee
techs at times
and there’s just moments when video…
you know,
being able to view something in real time
and them show you on their phone like,
okay, here’s here’s what I’m looking at.
I mean, that’s
that’s an incredible asset, right?
And that’s built right into our app.
And then also
our support team is incredible.
We have US based support.
If a technician
is not able to get a hold of a client,
then our support team can always step in
and either try to mediate or to try
to get clarification from the client.
So we’re always here to help.
in what countries do you guys operate?
Cloud Work Pro is open to Canadian and U.S.
based technicians and clients as well.
One of the big questions
and one of the big things I see techs
complain about is the fees.
And for example, on Field Nation,
I know there is a normal 10% fee
for all work orders, but they also charge
fees for insurance and other things.
So for technicians
that are looking at Cloud Work Pro as a Field Nation alternative,
what are the fees on your site?
As of today there are no fees
for technicians on our platform.
The expectation here is that we have
the best of the best in technicians
and we try to turn that…
We try to share that
with our technicians as well.
We really appreciate the work
that they do for us.
We do not charge any fees for technicians
to have insurance, like
we don’t provide insurance
for technicians.
The expectation, again,
because we have true professionals
and these are technicians
who are out in the field day
in and day out,
that they carry their own insurance.
So at this time, we do not offer
any sort of pay-per-work
order for for having insurance.
I agree with you.
I think if you are a professional
in this industry, that you should have
your own insurance already before
you even join the Cloud Work Pro platform.
Our support page on our website
is actually really helpful.
It shows you what the COI should look like.
You know that it needs to be
for commercial general liability.
that it needs to be
at least $1,000,000 in coverage.
Cloud Work Pro needs
to be listed as a certificate holder.
And then if a technician doesn’t happen
to have insurance,
they’re welcome to reach out to me
and I’m happy to make suggestions
for insurance companies
that other technicians have been using.
I like that.
So once a technician decides to sign up
and they fill out the form on the website,
about how long can they expect it
to take before they get their interview
and then to be actually activated
on the platform? Yeah
so things on our end happen very quickly.
So I have had technicians who sign up
one afternoon
and then the next day they are approved.
So it’s going to depend on how quickly
the technician gets their paperwork together.
So you’ll need to complete the profile.
That’s adding
in your profile picture
as well as your photos of work.
I think the biggest obstacle
has been getting a certificate
of insurance with Cloud Work Pro listed
as a certificate holder.
That’s an important piece.
And then we have an interview.
Most interviews are available next day.
You know, if it happens
to be in the middle of the afternoon
and you really want to be approved.
You can always send me an email
or send me a text
and see if I happen to have time
available.
Mondays and Tuesdays,
I tend to do later interviews
to accommodate
all of the different time zones.
So I would say on average,
most of our technicians
are in the process 1 to 3 days,
but it’s really up
to the technician as to
how long they want the process to take.
Once we have completed their profile,
they have their insurance,
they have completed their background
check and interview.
Then I’m able to press the approve button.
So
things happening very quickly around here.
So you’re the gatekeeper for us?
You’re the one we need to be nice to?
I, as of right now, yes. I hope
you enjoyed learning about Cloud Work Pro.
I’ve got video two coming up.
I have a link to it above where I go
into more details about the background
of their Field Nation alternative platform and their CEO
and their general company philosophy.
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