What is CloudWork Pro?

The most common question I hear people ask is, “Are there other sites like Field Nation or are there other sites like WorkMarket where I can get additional work?” Yes! but most techs won’t tell you about them because they don’t want you competing with them in the marketplace. I’m revealing the secrets!

In this video, I interview Chelsey Mueller, the Technician Recruiting Manager for CloudWork Pro. CloudWork Pro is a platform/marketplace like Field Nation where clients and technicians can come together to perform IT Field Work. CloudWork Pro has some distinct differences we discuss in this interview.

Join CloudWork Pro!

Sign up to be a tech or client: https://app.cloudworkpro.com/sign-up

Chelsey Mueller

Tech Recruiting Manager

CLOUDWORK|PRO Your On-Demand Workforce™

chelsey.mueller@cloudworkpro.com

Call/Text: ‪(541) 241-6410‬

Web: cloudworkpro.com

Address: 750 NW Charbonneau St. #201, Bend, OR 97703

YouTube: www.youtube.com/@cloudworkpro5688

I have been in the freelance IT tech industry since 2000, on Field Nation since 2010, and on Work Market since 2011. Field Tech Academy wants to give you the secrets of 20+ years of experience how you can succeed as an Independent IT Field Tech.

Subscribe to Field Tech Academy’s YouTube Channel: https://youtube.com/@fieldtechacademy

If you would like to learn more about how to find clients or about being an independent IT field technician, watch our other videos and visit our website for coaching services. www.fieldtechacademy.com

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Video Transcript:

00:00:00:00 – 00:00:03:23
Are you looking for alternatives
to Field Nation and WorkMarket?

00:00:03:23 – 00:00:07:26
I had been hearing some people talking
about a platform called Cloud Work Pro.

00:00:07:37 – 00:00:11:07
I was able to speak with Chelsey Mueller,
their tech recruiting manager.

00:00:11:20 – 00:00:14:29
I have a playlist where I will post
all the videos from this interview.

00:00:14:39 – 00:00:17:39
I’m going to break it down into three
different videos

00:00:17:44 – 00:00:19:09
to kind of focus on different things.

00:00:19:09 – 00:00:22:39
This video today is going to be kind of
an introduction for you.

00:00:22:46 – 00:00:26:33
Second video is going to be more nuts
and bolts about the platform

00:00:26:33 – 00:00:27:34
and about their history.

00:00:27:34 – 00:00:29:19
And then the third video
is going to be going

00:00:29:19 – 00:00:33:01
into more detailed questions,
more advanced subjects.

00:00:33:11 – 00:00:36:52
I have a playlist set up for Cloud Work
Pro, just like I have a playlist set

00:00:36:52 – 00:00:40:00
up for Field Nation and I have a separate
playlist set up for Work Market.

00:00:40:08 – 00:00:44:11
And I try to organize my YouTube channel
to make it easy to get the information

00:00:44:11 – 00:00:46:56
that you need.
Let’s get into part one of the interview.

00:00:54:12 – 00:00:56:01
Hi this is Michael with Field Tech Academy

00:00:56:01 – 00:00:58:43
and in today’s video I’m excited to bring on

00:00:58:43 – 00:01:01:22
Chelsey Mueller with Cloud Work Pro.

00:01:01:22 – 00:01:03:29
She is their Tech Recruiting Manager.

00:01:03:29 – 00:01:04:20
Chelsey, welcome!

00:01:04:20 – 00:01:05:49
Thank you very much for having me.

00:01:05:50 – 00:01:08:53
On your platform,
is it similar to Field Nation, in that,

00:01:08:53 – 00:01:10:23
a completely independent company

00:01:10:23 – 00:01:11:52
can join the platform

00:01:11:52 – 00:01:14:40
and create their own tickets
and route them out to technicians?

00:01:14:40 – 00:01:15:45
Yes, that’s correct.

00:01:15:45 – 00:01:19:39
They are all part of our vetted,
trusted technician program.

00:01:19:39 – 00:01:23:33
So all of our trusted
technicians are eligible for completing

00:01:23:33 – 00:01:25:12
those work orders for our clients.

00:01:25:12 – 00:01:26:56
So you guys have a vetting process.

00:01:26:56 – 00:01:31:45
You’re trying to avoid techs that would
be called pizza techs or trunk slammers?

00:01:31:47 – 00:01:35:44
We are laser focused
on having the best of the best technicians

00:01:35:51 – 00:01:38:44
and so we have a thorough vetting process.

00:01:38:44 – 00:01:41:44
All of our trusted
technicians will complete a profile.

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They’re going to provide their own insurance.

00:01:44:12 – 00:01:48:17
They’re also going to complete
a background check and an interview.

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So we know

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when we are looking at their profile,

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we’re looking at the types of work
that they perform.

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We’re looking at the quality of work
that they produce

00:01:56:30 – 00:01:59:45
through the photos that they
that they send to us.

00:01:59:50 – 00:02:01:59
And clients are also able
to take a look at that.

00:02:01:59 – 00:02:05:36
So when your reviewing
your technicians and you’re vetting them,

00:02:05:36 – 00:02:09:49
what places are you looking at
to see their past work experience?

00:02:09:50 – 00:02:11:07
Are you looking at their Field Nation

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profiles, WorkMarket
profiles, things like that,

00:02:13:12 – 00:02:14:58
or are you just relying on the photos
they send you?

00:02:14:58 – 00:02:16:49
Or how do you guys approach
that? Great question.

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So we are looking at technicians.

00:02:19:28 – 00:02:19:57
You know,

00:02:19:57 – 00:02:22:39
I’ll take a look at their website
if they have one

00:02:22:39 – 00:02:25:16
I may check out their LinkedIn profile
if they have one.

00:02:25:16 – 00:02:29:18
We’re going to take a look
at the quality of work that they have

00:02:29:23 – 00:02:31:15
shown us through their pictures.

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So when I’m looking at pictures,
I want to see well managed cables,

00:02:34:09 – 00:02:37:18
nice straight one, because I’m not looking
for gaping holes in the walls.

00:02:37:18 – 00:02:41:48
I’m not looking for their tool bag to be
dumped out in front of the equipment.

00:02:41:48 – 00:02:46:16
I’m looking for everything to be nice
and neat because if they, you know,

00:02:46:25 – 00:02:49:25
it’s pretty simple for them
to pull a picture from their phone

00:02:49:36 – 00:02:52:36
of a past work experience
where they did a great job.

00:02:52:47 – 00:02:54:06
That’s what we are expecting.

00:02:54:06 – 00:02:56:54
But also we’re going to have
a conversation with that technician.

00:02:56:54 – 00:03:01:58
I’ll ask them about, you know, some recent
jobs that they completed in the field.

00:03:01:58 – 00:03:06:06
My expectation would be that that
that conversation would flow

00:03:06:06 – 00:03:09:34
pretty seamlessly, that they’ll be able
to tell me, Yeah, this morning

00:03:09:35 – 00:03:14:49
I was out at retail chain
doing a point of sale swap.

00:03:14:53 – 00:03:16:07
They can talk me through that.

00:03:16:07 – 00:03:19:19
Seems like that may be kind of a time
consuming process.

00:03:19:24 – 00:03:21:41
You know,
I kind of think in terms of scaling

00:03:21:41 – 00:03:26:24
and as you guys grow, do you anticipate
that that will be a problem in as you grow

00:03:26:24 – 00:03:30:38
and get larger to still be able to vet
technicians to that level of thoroughness?

00:03:30:43 – 00:03:31:43
That’s a great question.

00:03:31:43 – 00:03:34:21
Our quality is unwavering.

00:03:34:21 – 00:03:38:58
So we we use the technology
that we’ve built into our platform to help

00:03:38:58 – 00:03:42:04
scan through the different profiles
so our system can read

00:03:42:04 – 00:03:43:53
through these profiles pretty easily.

00:03:43:53 – 00:03:47:06
So, you know, it’s
just a matter of the ones that are

00:03:47:06 – 00:03:50:26
flagged by our system that we need to do
a manual check of doing that.

00:03:50:26 – 00:03:54:28
But we’re also improving those systems
from the inside

00:03:54:33 – 00:03:58:30
frequently
as well as the user interface as well.

00:03:58:35 – 00:04:02:13
So within Cloud Work Pro,

00:04:02:15 – 00:04:06:03
all of our technicians
and our clients are using our app

00:04:06:08 – 00:04:07:35
so it’s very intuitive.

00:04:07:35 – 00:04:10:07
For technicians it’s very user friendly.

00:04:10:07 – 00:04:11:27
And when you’ve been out in the field

00:04:11:27 – 00:04:14:36
and you want to know step by step
what the customer is expecting.

00:04:14:36 – 00:04:16:56
So we have a step one, step two,
step three.

00:04:16:56 – 00:04:18:57
All of this is happening in real time.

00:04:18:57 – 00:04:22:29
So the client, the client is able to see
what the technician has completed.

00:04:22:43 – 00:04:25:18
The technician is able to mark those off

00:04:25:18 – 00:04:28:02
and communicate with the client
very easily as well.

00:04:28:02 – 00:04:33:06
it’s always nice from a technician
perspective to have clear expectations.

00:04:33:06 – 00:04:36:15
You know, seeing a work order
that says network troubleshooting

00:04:36:15 – 00:04:39:35
and that’s literally all there
is, is always nerve racking

00:04:39:35 – 00:04:40:58
because you don’t know
what you’re getting into.

00:04:40:58 – 00:04:47:21
So I like that concept of having specific
checklists, specific deliverables,

00:04:47:25 – 00:04:51:13
to know to have more of a description of,
okay, the network is down, but you know,

00:04:51:13 – 00:04:51:51
switch one

00:04:51:51 – 00:04:55:36
is not communicating on these ports.
You know, something more specific.

00:04:55:36 – 00:04:59:08
So I like that concept, within our app,
we have an instant message feature.

00:04:59:08 – 00:05:02:44
So the clients and technician
are able to communicate directly.

00:05:02:53 – 00:05:04:19
We also have a contact box

00:05:04:19 – 00:05:07:19
so the technician knows
who to contact about which issue.

00:05:07:30 – 00:05:10:42
And then some of our clients
even have a video chat feature

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so the technician can show the clients
exactly what they’re looking at.

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We expect true professionals on both sides.

00:05:16:46 – 00:05:20:05
So our clients are the best of the best
and they know that they are getting

00:05:20:13 – 00:05:22:04
trusted technicians.

00:05:22:04 – 00:05:23:09
And our technicians know

00:05:23:09 – 00:05:26:14
that the clients are going to be thorough
with their work orders,

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and they’re very clear
with their expectations.

00:05:28:26 – 00:05:31:45
I like the fact that you are seeking
professionalism

00:05:31:45 – 00:05:34:45
on both sides
because obviously it’s a two way street.

00:05:34:45 – 00:05:38:33
You’ve got to have a professional tech
and you need to have a professional client

00:05:38:33 – 00:05:41:13
to work with to really
have a good balance.

00:05:41:13 – 00:05:42:47
And I love the video chat feature.

00:05:42:47 – 00:05:45:55
That’s really interesting
because I’ve supported my own employee

00:05:45:55 – 00:05:50:26
techs at times
and there’s just moments when video…

00:05:50:26 – 00:05:52:46
you know,
being able to view something in real time

00:05:52:46 – 00:05:56:07
and them show you on their phone like,
okay, here’s here’s what I’m looking at.

00:05:56:07 – 00:05:58:32
I mean, that’s
that’s an incredible asset, right?

00:05:58:32 – 00:06:01:07
And that’s built right into our app.

00:06:01:07 – 00:06:03:40
And then also
our support team is incredible.

00:06:03:40 – 00:06:05:01
We have US based support.

00:06:05:01 – 00:06:06:01
If a technician

00:06:06:01 – 00:06:09:54
is not able to get a hold of a client,
then our support team can always step in

00:06:09:59 – 00:06:14:51
and either try to mediate or to try
to get clarification from the client.

00:06:14:56 – 00:06:16:04
So we’re always here to help.

00:06:16:04 – 00:06:18:16
in what countries do you guys operate?

00:06:18:16 – 00:06:21:12
Cloud Work Pro is open to Canadian and U.S.

00:06:21:12 – 00:06:24:12
based technicians and clients as well.

00:06:24:15 – 00:06:25:10
One of the big questions

00:06:25:10 – 00:06:29:04
and one of the big things I see techs
complain about is the fees.

00:06:29:04 – 00:06:33:42
And for example, on Field Nation,
I know there is a normal 10% fee

00:06:33:42 – 00:06:38:45
for all work orders, but they also charge
fees for insurance and other things.

00:06:38:49 – 00:06:39:58
So for technicians

00:06:39:58 – 00:06:43:53
that are looking at Cloud Work Pro,
what are the fees on your site?

00:06:43:53 – 00:06:47:42
As of today there are no fees
for technicians on our platform.

00:06:47:52 – 00:06:50:07
The expectation here is that we have

00:06:50:07 – 00:06:54:10
the best of the best in technicians
and we try to turn that…

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We try to share that
with our technicians as well.

00:06:57:19 – 00:07:00:01
We really appreciate the work
that they do for us.

00:07:00:01 – 00:07:04:16
We do not charge any fees for technicians
to have insurance, like

00:07:04:19 – 00:07:06:45
we don’t provide insurance
for technicians.

00:07:06:45 – 00:07:09:32
The expectation, again,
because we have true professionals

00:07:09:32 – 00:07:12:43
and these are technicians
who are out in the field day

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in and day out,
that they carry their own insurance.

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So at this time, we do not offer
any sort of pay-per-work

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order for for having insurance.

00:07:22:41 – 00:07:23:23
I agree with you.

00:07:23:23 – 00:07:27:00
I think if you are a professional
in this industry, that you should have

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your own insurance already before
you even join the Cloud Work Pro platform.

00:07:30:55 – 00:07:34:15
Our support page on our website
is actually really helpful.

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It shows you what the COI should look like.

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You know that it needs to be
for commercial general liability.

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that it needs to be
at least $1,000,000 in coverage.

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Cloud Work Pro needs
to be listed as a certificate holder.

00:07:45:58 – 00:07:49:21
And then if a technician doesn’t happen
to have insurance,

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they’re welcome to reach out to me

00:07:50:21 – 00:07:52:01
and I’m happy to make suggestions

00:07:52:01 – 00:07:55:05
for insurance companies
that other technicians have been using.

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I like that.

00:07:55:55 – 00:07:59:56
So once a technician decides to sign up
and they fill out the form on the website,

00:08:00:01 – 00:08:04:16
about how long can they expect it
to take before they get their interview

00:08:04:16 – 00:08:06:42
and then to be actually activated
on the platform? Yeah

00:08:06:42 – 00:08:09:30
so things on our end happen very quickly.

00:08:09:30 – 00:08:12:30
So I have had technicians who sign up

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one afternoon
and then the next day they are approved.

00:08:15:56 – 00:08:19:56
So it’s going to depend on how quickly
the technician gets their paperwork together.

00:08:20:00 – 00:08:23:00
So you’ll need to complete the profile.
That’s adding

00:08:23:00 – 00:08:26:05
in your profile picture
as well as your photos of work.

00:08:26:18 – 00:08:29:41
I think the biggest obstacle
has been getting a certificate

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of insurance with Cloud Work Pro listed
as a certificate holder.

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That’s an important piece.

00:08:34:54 – 00:08:37:05
And then we have an interview.

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Most interviews are available next day.

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You know, if it happens

00:08:40:41 – 00:08:44:21
to be in the middle of the afternoon
and you really want to be approved.

00:08:44:21 – 00:08:47:25
You can always send me an email
or send me a text

00:08:47:25 – 00:08:50:06
and see if I happen to have time
available.

00:08:50:06 – 00:08:53:00
Mondays and Tuesdays,
I tend to do later interviews

00:08:53:00 – 00:08:56:07
to accommodate
all of the different time zones.

00:08:56:07 – 00:08:59:10
So I would say on average,
most of our technicians

00:08:59:10 – 00:09:03:21
are in the process 1 to 3 days,
but it’s really up

00:09:03:21 – 00:09:06:38
to the technician as to
how long they want the process to take.

00:09:06:43 – 00:09:10:01
Once we have completed their profile,
they have their insurance,

00:09:10:01 – 00:09:12:18
they have completed their background
check and interview.

00:09:12:18 – 00:09:14:45
Then I’m able to press the approve button.

00:09:14:45 – 00:09:17:34
So
things happening very quickly around here.

00:09:17:34 – 00:09:18:55
So you’re the gatekeeper for us?

00:09:18:55 – 00:09:20:27
You’re the one we need to be nice to?

00:09:20:27 – 00:09:24:27
I, as of right now, yes. I hope
you enjoyed learning about Cloud Work Pro.

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I’ve got video two coming up.

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I have a link to it above where I go
into more details about the background

00:09:30:16 – 00:09:33:34
of their platform and their CEO
and their general company philosophy.

00:09:33:48 – 00:09:37:02
If you got value from what I’ve shared,
please smash that like button.

00:09:37:07 – 00:09:38:05
Subscribe to the channel.

00:09:38:05 – 00:09:41:30
So you’re informed about all my videos,
about all platforms,

00:09:41:44 – 00:09:46:04
and little tips and tricks on
how to make money as a freelance IT tech.

00:09:46:12 – 00:09:48:48
As always, let’s get you out in the field
making money!

00:09:48:48 – 00:09:50:01
I’ll see you in the next video.

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