CloudWork Pro Intro Part 3 | Field Nation Alternative | Work Market Alternative | Freelance IT Work

The most common question I hear people ask is, “Are there other sites like Field Nation or are there other sites like WorkMarket where I can get additional work?” Yes! but most techs won’t tell you about them because they don’t want you competing with them in the marketplace. I’m revealing the secrets!

This video is part three of an interview with Chelsey Mueller, the Technician Recruiting Manager for CloudWork Pro. CloudWork Pro is a platform/marketplace like Field Nation where clients and technicians can come together to perform IT Field Work. CloudWork Pro has some distinct differences we discuss in this interview.

In this video, Chelsey and I discuss CloudWork Pro’s tech protections, some aspects of being a client on their platform, tech companies that want to onboard several technicians, and the payment process.

Join CloudWork Pro as a tech or a client:
https://app.cloudworkpro.com/sign-up

Follow CloudWork Pro on YouTube:
www.youtube.com/@cloudworkpro5688

Connect on Linked In:
https://www.linkedin.com/company/cloudwork-pro/

Chelsey Mueller
Tech Recruiting Manager
CLOUDWORK|PRO
Your On-Demand Workforce™
chelsey.mueller@cloudworkpro.com
Call/Text: ‪(541) 241-6410‬
Web: cloudworkpro.com
Address: 750 NW Charbonneau St. #201, Bend, OR 97703

I have been in the freelance IT tech industry since 2000, on Field Nation since 2010, and on Work Market since 2011. Field Tech Academy wants to give you the secrets of 20+ years of experience how you can succeed as an Independent IT Field Tech.

Subscribe to Field Tech Academy’s YouTube Channel: https://youtube.com/@fieldtechacademy

If you would like to learn more about how to find clients or about being an independent IT field technician, watch our other videos and visit our website for coaching services. www.fieldtechacademy.com

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Video Transcript:

00:00:00:00 – 00:00:03:23
Are you looking for alternatives
to Field Nation and WorkMarket?

00:00:03:23 – 00:00:04:17
This video is part

00:00:04:17 – 00:00:05:47
three of an interview I did with Chelsey
Mueller of CloudWork Pro.

00:00:10:42 – 00:00:15:19
about some of the concepts
of being a technician that also is a buyer

00:00:15:19 – 00:00:18:49
and how to set up that profile
and some of the basics of that.

00:00:19:00 – 00:00:22:46
I’m going to post the entire video
that’ll be in my CloudWork Pro playlist,

00:00:23:00 – 00:00:24:06
Let’s get into the interview.

00:00:31:19 – 00:00:32:33
The next thing I want to talk about,

00:00:32:33 – 00:00:36:13
Chelsey, is the technician company setup.

00:00:36:24 – 00:00:36:56
That’s something that,

00:00:36:56 – 00:00:40:29
that I think should be mentioned
about our technicians as well.

00:00:40:29 – 00:00:44:14
Sometimes we have a single technician
and sometimes we have

00:00:44:14 – 00:00:47:34
a team of technicians
that will come on to our platform.

00:00:47:39 – 00:00:51:10
And just because we have a team
of technicians, it doesn’t, you know,

00:00:51:11 – 00:00:53:39
if you have a company
that has 30 technicians,

00:00:53:39 – 00:00:56:59
not all of those tests
might be the right fit for our company.

00:00:56:59 – 00:01:00:53
So yeah, don’t be offended if we don’t
bring on all of the technicians

00:01:00:53 – 00:01:04:04
from your team,
because what we are really looking for

00:01:04:04 – 00:01:07:32
is that with any work order
that is assigned to that technician,

00:01:07:32 – 00:01:10:32
that they would be able to go out
and do a high quality job.

00:01:10:45 – 00:01:13:45
Our platform is not really designed for those
who are really green in the field.

00:01:13:49 – 00:01:16:27
This is designed
for more of the technicians

00:01:16:27 – 00:01:18:47
who are already at that expert level.

00:01:18:47 – 00:01:22:39
Obviously, as you mentioned,
not all of the technicians may be eligible

00:01:22:39 – 00:01:24:56
based on skillset and experience.

00:01:24:56 – 00:01:28:52
So you have a separate ratings
guide for the technician

00:01:28:52 – 00:01:31:54
as well as a rating system
for the company themselves,

00:01:31:54 – 00:01:32:36
Is that correct?

00:01:32:36 – 00:01:33:33
That’s correct.

00:01:33:33 – 00:01:36:33
Each of our technicians, you know, if
they go out there and they do a great job

00:01:36:37 – 00:01:41:19
they will be rated by the clients
and that’s per work order.

00:01:41:19 – 00:01:42:13
After every work order,

00:01:42:13 – 00:01:46:31
the client will provide a rating for
how great of a job that technician did.

00:01:46:36 – 00:01:50:39
And so obviously one bad tech
is not going to ruin the relationship

00:01:50:39 – 00:01:54:06
with CloudWork Pro? You’re going to work
with the technician company and allow them

00:01:54:06 – 00:01:57:13
to make amends
and obviously maybe suspend that tech,

00:01:57:24 – 00:01:59:39
but not actually penalize
the entire company for that?

00:01:59:39 – 00:02:00:14
That’s right.

00:02:00:14 – 00:02:04:19
Our support team is happy to reach out
and try to find a resolution

00:02:04:23 – 00:02:06:11
between technicians and clients.

00:02:06:11 – 00:02:08:33
So they both are happy.
I think that’s important.

00:02:08:33 – 00:02:14:01
A lot of technicians live in fear
of being suspended from a platform

00:02:14:01 – 00:02:19:10
and not being able to make their case
and actually try to clear things up.

00:02:19:10 – 00:02:22:59
And, you know, a lot of these guys
make a living off of these platforms.

00:02:22:59 – 00:02:27:38
And so to have one just shut down on them
without any kind of recourse

00:02:27:38 – 00:02:28:36
or discussion,

00:02:28:36 – 00:02:29:36
it makes them nervous,

00:02:29:36 – 00:02:30:34
obviously they need

00:02:30:34 – 00:02:34:03
to take care of their clients
and you expect professional technicians,

00:02:34:07 – 00:02:35:41
but there’s always going to be
misunderstandings.

00:02:35:41 – 00:02:39:00
I think it’ll be important for technicians
to know how you guys would

00:02:39:05 – 00:02:42:30
support the technician on that situation
and give them a chance. Sure thing.

00:02:42:32 – 00:02:43:58
That’s a that’s a really great question.

00:02:43:58 – 00:02:47:30
The key here is that we have humans
all around us, right?

00:02:47:31 – 00:02:49:51
The clients are humans,
the technicians are humans,

00:02:49:51 – 00:02:51:38
and our team are humans as well.

00:02:51:38 – 00:02:55:53
So we try to prevent as many of these
issues from happening in the first place.

00:02:55:53 – 00:02:59:44
So that’s why our system will guide
the clients on creating their work order.

00:02:59:49 – 00:03:05:15
That’s why our system will guide
the technicians for, you know, applying for that job

00:03:05:15 – 00:03:08:10
and making sure that they understand
what is expected of them.

00:03:08:10 – 00:03:09:40
That’s why the pay is very clear.

00:03:09:40 – 00:03:10:57
That’s why, you know,

00:03:10:57 – 00:03:15:14
the payment terms are very clear even
before that technician goes to site.

00:03:15:23 – 00:03:16:47
They can use the instant message feature.

00:03:16:47 – 00:03:18:33
They can also use the contact box.

00:03:18:33 – 00:03:20:08
So they should be able to clear

00:03:20:08 – 00:03:24:19
any of these issues before
they start to become a major problem.

00:03:24:29 – 00:03:26:51
If the technician is not able
to get a hold of the client

00:03:26:51 – 00:03:30:18
or there happens to be an issue right then,
I encourage our technicians

00:03:30:18 – 00:03:33:18
to reach out to our support team
as early as possible.

00:03:33:25 – 00:03:35:49
And the same thing for our clients
if they are having an issue

00:03:35:49 – 00:03:38:13
with a technician,
they should reach out to our support team

00:03:38:13 – 00:03:40:07
so that we can get this remedied
right away.

00:03:40:07 – 00:03:43:51
Then after the work order
has been submitted, again

00:03:43:51 – 00:03:47:02
there’s points of contact
throughout the entire process.

00:03:47:07 – 00:03:49:20
So we should have an idea

00:03:49:20 – 00:03:53:31
if something is coming up
before it becomes a real problem.

00:03:53:36 – 00:03:57:05
If, in the event that it does
become a real problem, again

00:03:57:05 – 00:04:00:46
our support team is here to help
to mediate that. Our clients are able

00:04:00:46 – 00:04:04:49
to give a ratiing at the end of
when they close out that work order.

00:04:04:54 – 00:04:07:38
If that technician went out there
and just was above and beyond,

00:04:07:38 – 00:04:10:38
they just did a really great job,
they can favorite that technician.

00:04:10:47 – 00:04:14:39
So the client knows that next time
that they have a work order in that area,

00:04:14:44 – 00:04:16:57
that technician
will be at the top of their list.

00:04:16:57 – 00:04:20:40
But also if they just want to pull up
a list of their favorite technicians

00:04:20:40 – 00:04:24:33
and maybe offer
for them to travel to a different location

00:04:24:38 – 00:04:27:52
just because that tech did a great job,
that’s an option as well.

00:04:27:57 – 00:04:32:04
I like the idea and I have a lot of buyers
that will come directly to me

00:04:32:04 – 00:04:36:09
on the other platforms because they know
the work that I’m going to deliver.

00:04:36:09 – 00:04:37:39
And so I think that’s nice for techs
to know

00:04:37:39 – 00:04:41:03
that that relationship can be built
on the CloudWork Pro profile as well.

00:04:41:10 – 00:04:43:30
We encourage the technicians
if they have really great clients

00:04:43:30 – 00:04:46:37
and they want to bring them over
to CloudWork Pro, we’re happy to accommodate

00:04:46:37 – 00:04:47:20
that.

00:04:47:20 – 00:04:51:00
Our sales team is fantastic at helping
clients to set up their profiles

00:04:51:00 – 00:04:53:49
and get things up and running.
I’m sure you are.

00:04:53:49 – 00:04:57:45
If you happen to be a technician
who also wants to run your work orders

00:04:57:49 – 00:05:00:49
through our platform, that’s a question
that I’ve gotten many times.

00:05:00:49 – 00:05:05:50
You can be a technician and a client.
So you would just have a separate log ins.

00:05:05:55 – 00:05:08:46
So again,
you would go into the sign in, sign up,

00:05:08:46 – 00:05:11:35
and then you would click on the client
button.

00:05:11:35 – 00:05:15:11
Okay, so you got separate
profile log ins based on

00:05:15:11 – 00:05:16:46
whether you’re a client or a technician.

00:05:16:46 – 00:05:17:36
And that makes sense because,

00:05:17:36 – 00:05:20:56
I mean, the fields and the forms
that you’re gonna need to fill out

00:05:21:01 – 00:05:23:50
and and the way you’re going to track
it is going to be different.

00:05:23:50 – 00:05:25:52
So that that makes sense
one thing that I wanted to share,

00:05:25:52 – 00:05:31:02
Michael, is that we have different roles
for the technicians on our platform.

00:05:31:14 – 00:05:35:25
So we have an account owner, so that’s the
first person who needs to sign up.

00:05:35:26 – 00:05:38:26
That’s the person who’s going to have
like the W9 information,

00:05:38:26 – 00:05:42:29
the insurance information for the company,
also the banking information.

00:05:42:42 – 00:05:43:59
So that’s your account

00:05:43:59 – 00:05:48:28
owner. They will be able to manage themselves
as well as their team.

00:05:48:28 – 00:05:50:57
And then after they have been approved,

00:05:50:57 – 00:05:53:32
they’ll be able to invite
additional technicians.

00:05:53:32 – 00:05:57:55
Now the additional invited
technicians can be a dispatcher.

00:05:58:05 – 00:06:00:20
That would be
someone who’s not going to sites

00:06:00:20 – 00:06:01:58
but they would be able to find work

00:06:01:58 – 00:06:03:28
that’s available on the platform.

00:06:03:28 – 00:06:07:49
They can assign those work orders and
they can also manage those work orders.

00:06:07:54 – 00:06:11:37
Then we have our unrestricted technician.
That would be a technician

00:06:11:44 – 00:06:14:48
who will be going to site,
but they will also be able

00:06:14:48 – 00:06:16:56
to see what is available on the platform.

00:06:16:56 – 00:06:20:40
They can see pay,
they can see rates, they can negotiate,

00:06:20:44 – 00:06:24:16
they can assign the work orders
to themselves or other team members.

00:06:24:20 – 00:06:28:36
And then we have restricted technicians.
So a restricted technician

00:06:28:47 – 00:06:33:20
will just receive the work order
that has been assigned to them.

00:06:33:20 – 00:06:36:04
So they will not see how much their work
order pays.

00:06:36:04 – 00:06:40:18
They will not see any room for negotiation
on a date or pay or anything like that.

00:06:40:32 – 00:06:43:18
They just see, Hey, on Thursday
at 8 a.m.,

00:06:43:18 – 00:06:46:18
you’re going to this location
and here’s what you’re going to be doing.

00:06:46:29 – 00:06:51:10
So we do have those different profiles,
and that’s assigned by the account owner.

00:06:51:15 – 00:06:55:05
And I will interview
or our recruiting team will interview

00:06:55:14 – 00:06:56:37
each of the technicians.

00:06:56:37 – 00:07:00:19
So if an account owner invites
a restricted technician,

00:07:00:22 – 00:07:01:38
then I’m just going to talk to them

00:07:01:38 – 00:07:05:32
about what they will see
when you receive your work order…

00:07:05:43 – 00:07:07:07
Here’s what you’re going to be doing.

00:07:07:07 – 00:07:10:13
I’m not I’m not going to talk
to a restricted technician about,

00:07:10:13 – 00:07:14:13
you know, setting up banking information
or negotiating anything with the client.

00:07:14:13 – 00:07:18:10
There are a couple of things
that I wanted to…

00:07:18:22 – 00:07:22:38
To just go over again,
and that is the kinds of techs

00:07:22:38 – 00:07:27:14
that we are looking for
because our CEO, Mike Mudd,

00:07:27:15 – 00:07:30:15
said, I want people to make sure
I want to make sure people know

00:07:30:19 – 00:07:35:07
that we do not accept work orders
that are less than $50.

00:07:35:12 – 00:07:39:28
So the expectation here, again, is that
we have to professionals on both sides,

00:07:39:28 – 00:07:44:22
and that’s we have high expectations
from our clients as well. So

00:07:44:26 – 00:07:45:01
I like that.

00:07:45:01 – 00:07:48:01
And I think a lot of techs will like that
approach too, because, you know,

00:07:48:11 – 00:07:51:11
it’s hard to make a living at $25 an hour.

00:07:51:13 – 00:07:53:47
As a lot of even Field Nation
tickets are routed out at.

00:07:53:47 – 00:07:57:28
Another thing that I see
a lot of technicians complain about on,

00:07:57:35 – 00:08:03:12
you know, Reddit threads
and other places… is pay issues,

00:08:03:17 – 00:08:06:45
and some buyers choosing
not to pay tickets.

00:08:06:45 – 00:08:10:07
Now, obviously,
if the tech has not done a good job,

00:08:10:07 – 00:08:13:11
then I would understand that
being the case.

00:08:13:11 – 00:08:17:04
But I’ve also had situations
where on WorkMarket, especially because

00:08:17:13 – 00:08:21:25
there is no security on WorkMarket,
I’ve had buyers just simply not pay me.

00:08:21:38 – 00:08:25:36
They didn’t have a reason
other than it was probably financial

00:08:25:41 – 00:08:28:54
and they were just a flighty company
and they disappeared.

00:08:28:59 – 00:08:32:32
So my question for you is with Cloud Pro,

00:08:32:36 – 00:08:35:18
does your platform pre-fund the tickets

00:08:35:18 – 00:08:39:27
and do you protect the technicians
against having nonpayment for no reason?

00:08:39:31 – 00:08:40:34
Yeah, absolutely.

00:08:40:34 – 00:08:42:20
I that’s I’m

00:08:42:20 – 00:08:45:09
very sorry that things like that
have happened to you on other platforms.

00:08:45:09 – 00:08:50:03
That’s that’s a reason why a technician
should come to CloudWork Pro.

00:08:50:15 – 00:08:51:44
And that is because, you know,

00:08:51:44 – 00:08:54:44
you’re going to get paid for the work
that you have done.

00:08:54:49 – 00:08:58:20
Our clients are true professionals,
just as all of

00:08:58:20 – 00:08:59:42
the techs are true professionals.

00:08:59:42 – 00:09:02:28
And so the expectation is
that the clients are going to pay

00:09:02:28 – 00:09:04:18
and we’re going to make sure
that that does happen.

00:09:04:18 – 00:09:08:19
Now if there’s a reason that the client
is not closing out that work order,

00:09:08:26 – 00:09:11:35
we’re going to have a conversation
with the client as to what’s going on?

00:09:11:35 – 00:09:13:56
Like we did this thing not happen?
And then we’re going to go back

00:09:13:56 – 00:09:18:24
to the technician and we’ll find a…
we’ll find a remedy for that situation.

00:09:18:24 – 00:09:21:27
But if a if a technician
is going to be doing the work,

00:09:21:27 – 00:09:22:45
that they should be getting that pay.

00:09:22:45 – 00:09:26:47
So we will certainly work
with our technicians, but they…

00:09:26:51 – 00:09:28:27
the clients are not going to get away

00:09:28:27 – 00:09:31:27
with doing things like that
because that’s unprofessional.

00:09:31:30 – 00:09:34:41
So the expectation: true professionals
on both sides of the fence.

00:09:34:51 – 00:09:36:08
Love to hear that. Love to hear that.

00:09:36:08 – 00:09:37:55
And I think a lot of techs will appreciate
that as well.

00:09:37:55 – 00:09:40:17
I think most technicians
are small time guys.

00:09:40:17 – 00:09:44:27
you know, missing out on a small amount of
money is a big deal to a small time guy.

00:09:44:32 – 00:09:47:37
So on the pay side,
what pay methods do you guys offer

00:09:47:37 – 00:09:50:21
and what are the timeframes
and is it automated?

00:09:50:21 – 00:09:53:52
Do I have to go in and select
something to have the money transferred?

00:09:53:57 – 00:09:56:01
Kind of talk to me about the pay process.
Great question.

00:09:56:01 – 00:09:59:54
So when our account owners
profile is approved,

00:09:59:59 – 00:10:03:55
then they will be set up to see everything
that’s available

00:10:03:55 – 00:10:07:25
on our platform once they have completed
their first work order.

00:10:07:38 – 00:10:10:07
Our standard payout is 14 days.

00:10:10:07 – 00:10:13:45
Now, if there’s anything different
from that, it’s going to be noted

00:10:13:52 – 00:10:16:52
within that work order,
so you’ll know about that upfront.

00:10:16:58 – 00:10:21:21
So assuming that this is a standard work
order, standard pay out is 14 days.

00:10:21:26 – 00:10:24:31
14 days
after that work order has been completed

00:10:24:31 – 00:10:30:24
and signed off by the client,
then the the first time the account owner

00:10:30:24 – 00:10:34:04
is going to receive two emails
from our partner platform, Hyperwallet.

00:10:34:09 – 00:10:38:12
So within Hyperwallet that will receive
those two emails, one says

00:10:38:12 – 00:10:41:47
you have funds available and the other
says that you need to set up your account.

00:10:41:52 – 00:10:44:35
So with Hyperwallet
you’ll set up your account and

00:10:44:35 – 00:10:48:23
you can choose if you’re going to be paid
through Venmo, PayPal, ACH,

00:10:48:28 – 00:10:52:56
or a check. And then the system
will default to that every time.

00:10:53:05 – 00:10:54:15
You can always change it.

00:10:54:15 – 00:10:55:20
You’ll just want to make that change

00:10:55:20 – 00:10:59:00
before submitting your
your next work for approval.

00:10:59:04 – 00:11:00:25
It’s going to continue to

00:11:00:25 – 00:11:04:37
go through that payment platform
and you’ll continue

00:11:04:37 – 00:11:07:52
to receive that money the same way
until you decide to change it.

00:11:07:57 – 00:11:08:58
Okay.

00:11:08:58 – 00:11:11:24
And do you guys offer any kind of

00:11:11:24 – 00:11:13:34
fee based faster payment method?

00:11:13:34 – 00:11:17:15
Currently, we do have a fast pay option,

00:11:17:15 – 00:11:20:48
and that’s we just pass along
whatever Hyperwallet charges.

00:11:20:48 – 00:11:24:13
I think it’s like 3.5 percent,
but not certain on that part.

00:11:24:13 – 00:11:27:11
But just pass along
whatever fee comes from Hyperwallet

00:11:27:11 – 00:11:31:09
for this fast pay
and that pay comes to you within one week.

00:11:31:14 – 00:11:31:54
Great to know.

00:11:31:54 – 00:11:35:09
Well, Chelsey, I want to thank you
for coming on the Field Tech Academy

00:11:35:11 – 00:11:37:28
YouTube channel
and speaking with us today.

00:11:37:28 – 00:11:39:07
I think this will help
a lot of technicians

00:11:39:07 – 00:11:40:28
to understand your platform better.

00:11:40:28 – 00:11:44:51
And I hope it helps bring you new
technicians and maybe even new clients.

00:11:44:56 – 00:11:48:32
I’m always happy to see somebody
competing in this marketplace.

00:11:48:32 – 00:11:51:55
I think the idea of your quality

00:11:51:55 – 00:11:55:40
control is amazing
and I really wish you the best.

00:11:55:47 – 00:11:57:14
Thank you so much for having me.

00:11:57:14 – 00:12:01:46
I’m very happy to be here
and if technicians have any questions,

00:12:01:49 – 00:12:04:11
if clients have any questions,
they’re welcome to reach out.

00:12:04:11 – 00:12:08:22
Again, our support information
is on our website, and then I really hope

00:12:08:22 – 00:12:12:27
to see all of those qualified
technicians up on our platform soon.

00:12:12:36 – 00:12:13:42
I will also include

00:12:13:42 – 00:12:16:43
all the information from Chelsey
in the description of this video.

00:12:16:49 – 00:12:19:03
You you can link directly to it.

00:12:19:03 – 00:12:22:14
I think that it’s really great
that you are out there teaching…

00:12:22:22 – 00:12:26:11
teaching people
about how to, how to use their skills

00:12:26:11 – 00:12:30:23
because like they are legitimately
great professionals out there and we need…

00:12:30:34 – 00:12:35:27
we need them to be using their skills.
Get out there and do that for companies,

00:12:35:32 – 00:12:38:34
Exactly! You know, go out there
and just do do a really great job.

00:12:38:34 – 00:12:41:24
Have that high level of customer service,
a high skill set.

00:12:41:24 – 00:12:44:23
Good on you for for showing other people
how to do that.

00:12:44:23 – 00:12:45:05
Well, thank you.

00:12:45:05 – 00:12:47:17
I hope you enjoyed
learning about CloudWork Pro today.

00:12:47:17 – 00:12:50:31
if you got value from what I’ve shared,
please smash that like button.

00:12:50:36 – 00:12:51:34
Subscribe to the channel.

00:12:51:34 – 00:12:54:59
So you’re informed about all my videos,
about all platforms,

00:12:55:13 – 00:12:59:33
and little tips and tricks on
how to make money as a freelance IT tech.

00:12:59:43 – 00:13:02:19
As always, let’s get you out in the field
making money!

00:13:02:19 – 00:13:03:31
I’ll see you in the next video.

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